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| Shipping & Returns |
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SHIPPING
All shipments are sent via PostDanmark.
International shipments are sent via PostDanmark to the recipient country and then through the local postal system in cooperation with PostDanmark.
To track your order, log in to your profile and select the desired order under ”completed orders"
Shipping costs can be viewed once items are placed in the shopping cart and a recipient country has been selected.
Your order is shipped once all items are packaged, therefore the latest shipping date is considered as the actual shipping date.
RETURNS POLICY
Returns of unwanted items
There is a 14 day right of return on all items ordered online from modeltog.nu.
On items ordered between 15 November and 24 December, the right of return extends to 9 January of the following year.
Items must be in their original packaging, in as-new condition. We recommend that you include a copy of the packing slip or note with the order number or invoice number, as well as your name and address.
Return shipping costs are to be paid by the sender.
Return items to:
Togcenter
Blåmunkevej 1 - 3
DK-2400 København NV
Returns in case of shipping errors or defective items
If you receive an unordered item, an incorrect item or defective item, please contact us at info@modeltog.nu.
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